Certificate in Customer Service - Representative at QLS Level 3
QLS Endorsed & CPD Certified | FREE Hardcopy QLS Certificate | Tutor Support | Lifetime Access | Free Assessment
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Summary
- CPD Accredited PDF Certificate - Free
- QLS Endorsed Hard Copy Certificate - Free
- CPD Accredited Hard Copy Certificate - £9.99
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Overview
In today's competitive business landscape, mastering Customer Service - Representative skills isn't just beneficial—it's essential for success. Elevating your service from merely good to outstanding isn't a luxury; it's a requirement. We're all part of the "Helping Field," where providing a "Concierge" level of service is paramount. Through this Customer Service - Representative course, you'll delve into the core principles of Customer Service - Representative, uncovering the 5 Tenets of TQM and discovering strategies to boost customer satisfaction while avoiding the 10 Deadly Sins of Customer Service. Understanding the value of each customer and effectively dealing with difficult situations will not only secure their loyalty but also translate into tangible financial gains for your business. With a focus on providing exceptional phone service and insights into why customers choose you over competitors, this Customer Service - Representative course is your ticket to mastering the art of Customer Service - Representative. Our bonus lecture offers final tips to solidify your knowledge and ensure you're equipped to excel in any customer-facing role.
Join our Customer Service - Representative course today and become a master of customer satisfaction.
Course Learning Outcomes:
- Develop a deep understanding of Customer Service - Representative principles
- Learn strategies to boost customer satisfaction and retention
- Master techniques to effectively deal with difficult customers
- Gain insights into the financial impact of exceptional customer service
- Acquire skills to provide outstanding phone support
- Understand the psychology behind customer purchasing decisions
Achievement
Course media
Description
★★Certificate in Customer Service - Representative at QLS Level 3★★
- Module 1: WHY Customer Service Is CRITICAL To Your Business!
- Module 2: Good Isn’t Good Enough!
- Module 3: We Are ALL in the “Helping Field”
- Module 4: Providing “Concierge” Level Of Service
- Module 5: The 5 Tenets Of TQM
- Module 6: How To Boost Customer Satisfaction
- Module 7: How To Avoid The 10 Deadly Sins Of Customer Service!
- Module 8: More Money––Through Customer Retention
- Module 9:How Much Is A Customer Worth?
- Module 10: Do You Understand Your Customer?
- Module 11: Dealing With Difficult Customers
- Module 12: “LEAP” Into Customer Service!
- Module 13: Exceptional Phone Service
- Module 14: WHY Customers Buy From YOU! $$$
- Module 15: BONUS LECTURE!!! FINAL TIPS!!!
Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme
Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10.
Endorsement
The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards.
Who is this course for?
★★Certificate in Customer Service - Representative at QLS Level 3★★
Who is this course for:
- Customer Service Representative
- Client Support Specialist
- Customer Success Manager
- Front Desk Coordinator
- Guest Services Associate
- Call Center Agent
Requirements
★★Certificate in Customer Service - Representative at QLS Level 3★★
To enrol in this Certificate in Customer Service - Representative at QLS Level 3 course, all you need is a basic understanding of the English Language and an internet connection.
Career path
★★Certificate in Customer Service - Representative at QLS Level 3★★
Career Path:
- Customer Service Representative
- Call Center Agent
- Retail Sales Associate
- Receptionist
- Administrative Assistant
- Client Support Specialist
Questions and answers
Currently there are no Q&As for this course. Be the first to ask a question.
Certificates
CPD Accredited PDF Certificate
Digital certificate - Included
QLS Endorsed Hard Copy Certificate
Hard copy certificate - Included
CPD Accredited Hard Copy Certificate
Hard copy certificate - £9.99
CPD Accredited Hard Copy Certificate
Delivery Charge:
- Inside the UK: Free
- Outside of the UK: £9.99 each
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
